August 22, 2022
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Best in the Call Centre industry
Classy, Symmetrical & Professional Call Centre
DBS MINTEK PVT LTD is an international call centre based in Mumbai and Pune, India. We provide customer support and sales services to clients from all over the world. Our team of skilled professionals are available 24/7Ā
Best state of the art technology
Our Clients
Our clients are seeing amazing results with DBS mintek!
WHAT WE OFFER
Our Services
InBound Services
Customer support functionality is the key for various verticals like Customer Service, customer complaint resolution, Travel customer help desk, retailer/vendor help desk, HR Support & IT Support via the medium of the channel which is Voice, Email, Chat in the English, Hindi, Marathi & various other regional and foreign languages
OutBound Services
Excellent customer service can be the biggest differentiator in the manner in which business is driven in the global market place, the choice of a perfect telemarketing partner can yield desired results
In-Bound Services
Customer support functionality is the key for various verticals like Customer Service, customer complaint resolution, Travel customer help desk, retailer/vendor help desk, HR Support & IT Support via the medium of the channel which is Voice, Email, Chat in the English, Hindi, Marathi & various other regional and foreign languages
Out-Bound Services
Excellent customer service can be the biggest differentiator in the manner in which business is driven in the global market place, the choice of a perfect telemarketing partner can yield desired results
E-mail Services
We respond at lighting speeds to client enquiries, sales requests or service request, our associates respond using our latest email management software using ACD technology
Chat Services
We deploy proactive chat services on the clients websites as well as our website for prospective clients as well as our valued clients to interact and chat with our agents for fulfilling client requirements urgently
E-mail Services
We respond at lighting speeds to client enquiries, sales requests or service request, our associates respond using our latest email management software using ACD technology
Chat Services
We deploy proactive chat services on the clients websites as well as our website for prospective clients as well as our valued clients to interact and chat with our agents for fulfilling client requirements urgently
us health care
We are capable of handling various healthcare projects in the healthcare domain starting with management of account receivable, claims processing & RCM
In-Bound Services
Customer support functionality is the key for various verticals like Customer Service, customer complaint resolution, Travel customer help desk, retailer/vendor help desk, HR Support & IT Support via themedium of the channel which is Voice, Email, Chat in the English, Hindi, Marathi & various other regional and foreign languages
us health care
We are capable of handling various healthcare projects in the healthcare domain starting with management of account receivable, claims processing & RCM
In-Bound Services
Customer support functionality is the key for various verticals like Customer Service, customer complaint resolution, Travel customer help desk, retailer/vendor help desk, HR Support & IT Support via themedium of the channel which is Voice, Email, Chat in the English, Hindi, Marathi & various other regional and foreign languages
WHY CHOOSE US
We Love Our Work!
Technology
We are well equipped with state-of-the-art technology with the capacity for fast ramp-up and roll out of new campaigns..
Best Team
We have the skilled and experienced professionals who are well equipped to provide exclusive customer service solutions.
Professionalism
Our biggest strength lies in our strong & deep tradition of āProfessionalismā & `Respect for an Individual and Customersā..
Best training
Each & every professional appointed by us undergoes rigorous and continuous in-house training by our principals.
WHAT OUR CLIENTS SAY
Our Testimonials
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Our entire backend pension plan administration work has been fully automated by DBS and they are actively managing our secure data which contain SSN and financial data which are critical and very important from the client security point of view. They have continuously delivered on time and their performance has always exceeded our expectations .We have been doing business with them for over four years now
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Process automation on De Dupe has been a first of its kind in the Telecom history of India by DBS whom we have found to be extremely talented bunch of people who are not only process driven but have delivered on time and with stupendous results, we wish them all the best in all their future endeavour
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We are proud to have partnered DBS for managing our Customer Service, Welcome Calling, Guarantor Calling, Mandate Calling, VOC Calling, Email Desk wherein the entire IVRS has been designed & hosted by them in their premise, they gave us tremendous benefits in not only merging operations in one centre but also give us tremendous inputs and advantage with their blended solutions that they offer. We congratulate Mr.Bibhash Jha who is himself technically very sound for keeping motivated a great bunch of people
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DBS runs entire Mumbai circle operations for us right from Inbound customer service, inbound activations, Prepaid & Postpaid retentions, VAS upsell, Data upsell, backend communications for the past over 4 years now and have been doing it very efficiently, we have found their team to be very efficient, flexible & focussed. They have always delivered before time whenever it comes to any new launch. We wish them all the very best
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DBS successfully has completed their 5 years for Mah & Goa circle for Vodafone and are doing fantastic work on pre churn retention(CPM) cases as well as RHD, Retention Desk and they have a very dedicated team which give market VOC to us on regular intervals.We are proud of the team their Managing Director, Mr.Bibhash Jha has who have never let us down..
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