Inbound and Outbound Call Center Services

Inbound Call

Inbound call centers are typically run by support departments. The goal of an inbound team is to assist customers when they have a question or need information. Outbound teams are typically responsible for cold-calling potential customers or surveying shoppers for market research. In the latter case, a company might hire an outbound call center to make outgoing calls, but only to collect data about their target demographic.

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